Download E-books Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery PDF

Provider point agreements (SLAs) supply carrier services the way to distinguish themselves from their opponents in modern day risky, hypercompetitive marketplace. This e-book bargains an cutting edge method that takes complete benefit of present interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not only device-level SLAs
* Describes a innovative method that mixes community administration, carrier administration, box carrier actions, entitlement, and ranking with workflow automation applied sciences

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